Retail law

The legalities of selling to consumers are more complex than might be expected.

Do you have a question? Ask Helen

Selling to consumers

Whilst the sales process between your business and the consumer can be simple, there is a raft of legislation governing:

  • advertising;
  • product labelling;
  • statements you can make in respect of your goods and services;
  • information which must be given on your website, in any confirmatory email, where selling in a consumer's home and even where selling in-store; and
  • the terms of sale that you can impose upon your consumer customers.

Failure to comply can have various consequences depending upon the breach including:

  • consumers not having to pay for certain services;
  • consumers being able to use goods for up to 12 months and then claim a refund;
  • consumers having the right to claim damages;
  • criminal convictions; and
  • damage to your brand.

We have not only helped a broad range of retailers in this area but have written numerous articles both in the legal and trade press on these subjects. Our experience enables us to provide your business with both thorough and cost effective solutions.

Our thinking

Get fresh insight on the legal issues that matter on our blog, whitepapers and more.

Find out more

Events & seminars

Browse our programme of training, seminars and special events.

Find out more


Keep informed with our free online newsletters and email updates.

Find out more